Tenant Information

Paying Rent

You will be issued with a Quick Rent card at the beginning of your tenancy. This allows you to pay your rent at any Australia Post shop or via Bpay. Rent is payable in advance. Should a cheque payment be dishonoured no further payments by cheque will be accepted.

Insurance

Please be aware that the Lessor’s property insurance does not cover your personal belongings. It is importance that you take out your own contents insurance in case of damage or theft.

Picture Hooks

If no picture hooks are in the premises, please contact us to arrange approval by the lessor. Do not use Blue Tack or other sticky substances to hang pictures as removal of these items usually causes damage to the walls for which you will be held liable.

Pets

Pets are definitely not permitted without prior written approval. Most Owners Corporation By-Laws do not permit pets in unit complexes.

Keys

We usually have a spare set of keys in our office which you may borrow during normal office hours, in the event you lock yourself out. After hours you will normally need to pay for a locksmith to gain entry.

Repairs and Maintenance

We ask that you report to our office any matters requiring repair or maintenance immediately to avoid risk of injury to persons or damage to the rented property. Any maintenance item damaged by the tenant outside our normal business hours will be at the tenant’s cost unless it is proven to be an extreme emergency. Repair requests can be notified via our website using our online repair request form.